Booking Questions and Answers
What is the booking process? Do we need to put down a deposit?
Contact us via email firstname.lastname@example.org or call us to check availability to hold a studio
All bookings must be confirmed via email to email@example.com
You may put a hold on a studio for 24hr. After 24hr if someone is looking to book the studio we will try to contact you via phone to check if you still need it but if we can't contact you it will be released.
We are committed to being a COVID Safe business, whilst you won’t need to submit a covid-safe plan, we do however recommend that distance 1.5 metres away from others wherever possible to abide by social distancing standards.
Where can I find the Terms and conditions?
With a direct link to the Terms and Conditions and/or Booking Request Form
Can payment be made after the booking?
Once you have completed and emailed us a studio Hire Booking Form on request, payment will have to be made prior to the commencement of the booking once approved.
Can the studios be booked for the weekend?
Our studios are able to be booked on the weekend at the request
Are then any deals/specials for booking studios?
All studio hire get 50% off equipment hire for the time of hire.
If we need to cancel, will we be charged a cancel Fee?
All confirmed studio bookings that are cancelled 24 hours or more prior to the booking will not incur a cancellation fee.
Can we come in early/leave late?
Outside of normal hours is an extra $120 per hour on top of the studio hire price.
Location, Access and Parking
Where can we park (also including street parking if the lot is full)?
We have a dedicated customer car space, however there is on the street parking available on Herbert St, Hampden Rd, Punch St & Cleg St (adjacent Herbert Street). If parking is an issue please feel free to call ahead and we’ll organise something in advance.
How do we access the studios?
You can access the studio via the entrance at 22 Herbert Street, Artarmon. There is available parking space inside the showroom’s underground car park or down by the side railing on the right hand side.
Are the studio's Wheelchairs accessible? Do they have wheelchair accommodations?
Yes our studios are wheelchair accessible to all our studios.
What size vehicle can fit inside the studio (hallway dimensions)
Vehicles between 3m Wide can fit within our hallway max height 2.7m.
Are we allowed to put heavy equipment that may scratch the studio floor?
We work with all kinds of clients needs and equipment requirements, just be sure to mention this on your studio booking hire form. Do however be mindful that any damages to the studio will be a the expense of the hirer?
Are the studios soundproof?
Unfortunately not. Dragon Image Studios were originally designed and built for photography.
Because of this, in most cases they are not suitable for recording dialog, as sound from outside (Weather, Trucks, machinery) and inside (Customers, Cars, trucks, Packing and taping packages) can and do affect the quality of the soundscape.
Dragon Image as a courtesy can be as quiet as possible but throughout the day we may be forced to make noise in both the warehouse and the showroom.
Can we inspect the studios beforehand? Do we need to make an appointment?
You are more than welcome to visit us at 22 Herbert Street, Artarmon, our showroom is open at 9am-4pm and a staff member will be available to show you on request if not in use.
What power is available in the studio? Is 3 Phase available?
There are multiple single phase power outlets in each studio.
Additionally a 20amp 3 Phase Power outlet can be utilised at $180 per day, located at the front of the warehouse available for use.
Will the floor be freshly painted?
If requested on the studio booking form prior to the commencement of the booking on an emailed studio form. Please note that this may come at your own expense, given the request.
Is there wifi? What's the upload speed?
We’ve got a designated Wifi network available to all guests. That can be accessed on commencement of booking.
The average upload speed is 28.5 mbps